RETURN & REFUND POLICY

General return conditions

If you need refund service, please contact us first, we have the right to refuse without our consent.

Return of goods must meet the following conditions:

1. We will not refund money within 30 days after receiving the goods.

2.Items returned must be uncleaned, unworn and carry the original label.

Return address

9588 Lakewood Blvd, Downey, CA 90240,US

T: (562)622-0188

Zip Code: 90001

Our factory is based in USA and the item need to be returned to the factory.

* Please do not send the package back to the address on the package as it is not our return address. The address on the package is the warehouse address of the logistics company that works with us.

* Please write down your name and your order number on a piece of paper and post it together with the item, then send all the items back via USPS and give us the tracking number.

* All returned items will be checked. We will process the refund once we have received the return package and can confirm that the product has the issues mentioned.

* The refund will be back to your paypal account within 24 hours, if you paid with debit- or credit card, you can get the money back to your account within 3-15 working days. It depends on the processing time of your bank.

Damaged, defective, or mis-shipped items

We will issue a full refund including shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to Contact directly for assistance with processing your return.

 Who pays for the shipping costs when making the return?

a. If you received an incorrect or damaged product, please contact customer service immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised. For the return under this condition we will pay the return shipping fee.

If you are returning multiple items, please return them together to enjoy Free Return on all items. If you return the goods one by one, you may need to pay an additional shipping fee.

b. If the product is in good condition, but you don’t like it and want to return it back, the postage needs to be borne by you.

Order cancellations

– Unpaid orders are automatically canceled.

– If the orders are canceled within 18 hours after payment, you will get a full refund.

– If the items were packed within 24 hours but were not shipped, you will get 80% refund + shipping fee.

– Once your order is shipped, it cannot be cancelled.

If you have any further questions, please contact us. Email:definxhr7@gmail.com

 Please note:

* We reserve the right to refuse the return if it is received in an unacceptable condition.

* We cannot process products that are returned without our previous knowledge.

* We are not responsible for lost or damaged returns. Please keep the receipt with tracking information.

* All PayPal payments can only be refunded through PayPal. All credit card payments will only be refunded to the original credit card

Our contact information and address:

Company Name:custom1prints Co.,Ltd

Contact Department: Customers Service Dept.

Tel: (562)622-0188

Address:9588 Lakewood Blvd, Downey, CA 90240,US

E-mail: definxhr7@gmail.com